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OfficeStatus Deployment Guide

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Telephony Integration

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OfficeStatus Windows Client (v3.0 and later) has the ability to monitor a telephony device and respond to the following events:

 

Inbound call connected

Outbound call connected

Call disconnected

 

These events, in turn, can be configured to trigger a change in user status.

 

Requirements

 

OfficeStatus telephony integration is embedded within OfficeStatus Windows Client, and supports TAPI versions 1.3 through 2.3.

 

The Telephony Application Programming Interface (TAPI) is a Microsoft Windows programming interface that provides computer telephony integration and enables PCs running Microsoft Windows to use telephone services. Different versions of TAPI are available on different versions of Windows. TAPI allows applications to control and monitor telephony functions between a computer and telephone network for data, fax, and voice calls.

 

In order to use TAPI support provided within OfficeStatus Windows Client, you must install and configure the appropriate TSP (TAPI Service Provider) driver on the end user's workstation. Please see your telephony equipment provider's documentation for further instructions.

 

Your telephony environment will need to support call answer detection (most PBX solutions do) to work with OfficeStatus Windows Client.

 

Once the workstation environment is properly configured, OfficeStatus Windows Client users can specify the telephony device (line) to monitor within the Telephony Events tab of the preferences window. Please see the Windows Client Guide for further details.