Your success in running OfficeStatus is very important to us, and we want to help you with any problems you experience along the way. This document describes what we support, how we provide that support, and for how long.
WHEN SUPPORT COVERAGE BEGINS AND ENDS
Technical support services are provided for OfficeStatus customers that are within one year of their latest license purchase (including upgrades), or have an ongoing support extension contract with us (please contact our sales department for details).
We also offer free technical support to organizations actively running the trial version of OfficeStatus.
Our technical support services are limited to the components that directly constitute the OfficeStatus software product. This includes stand-alone OfficeStatus Server components as well as those that execute within IIS (Internet Information Services). It also includes any of the software components installed by OfficeStatus Windows Client.
However, we do not directly support software components that are pre-requisites for OfficeStatus components. Examples of components that we do not directly support include SQL Server, Windows Server and its components (including IIS), Exchange, and the Microsoft .NET Framework. For support with these components, please contact Microsoft directly.
If you have doubts as to whether or not your particular issue is covered, contact us and we'll help make that determination.
HOW WE PROVIDE SUPPORT
Technical support is provided via email. We strive to answer all support requests within 24 hours of receipt during normal business hours (Eastern Standard Time zone), but often respond to support inquiries much faster (particularly those flagged as high priority).